Our contact details
Name: Helen Wood
Address: Sanctuary Therapy Centre, Unit 2, Waterside Buildings, Valley Road, Hebden Bridge. HX7 7BZ
Phone Number: 07825345910
E-mail: helen@earthandetherholistics.co.uk
Website address: https//www.earthandetherholistics.co.uk
The type of personal information we collect
In order to give professional reflexology and reiki treatments, I will need to ask for and keep information about your health. I will only use this for informing reflexology treatments and any advice I give as a result of your treatment. The information to be held is:
How we get the personal information and why we hold it
Most of the personal information we process is provided to us directly by you for one of the following reasons:
We use the information that you have given us in order to:
We will not share this information with other organisations without your consent
Lawful Basis for holding and using Client Information
Under the UK General Data Protection Regulation (UK GDPR), the lawful basis we rely on for processing this information are:
a) We have a legal obligation:
1.1 Claims occurring’ insurance: (records to be kept for 7 years after last treatment)
1.2 Law regarding children’s records (records to be kept until the child is 25 or if 17 when treated, then 26)
1.3 CNHC requirements to retain information for 8 years
b) We have a legitimate interest
As I hold special category data (i.e. health related information), the additional condition under which I hold and use this information is: for me to fulfil my role as a health care practitioner bound under the AoR Confidentiality as defined in the AoR Code of Practice and Ethics.
How we store your personal information
Protecting your Personal Data
I am committed to ensuring that your personal data is secure. In order to prevent unauthorised access or disclosure, I have put in place appropriate technical, physical and managerial procedures to safeguard and secure the information we collect from you.
I will contact you using the contact preferences you have given me.
We keep all your details for 8 years from the date of creation. We will then dispose your information by deleting form the relevant storage device or securely destroying any paper records.
Your data protection rights
Under data protection law, you have rights including:
Your right of access - You have the right to ask us for copies of your personal information.
Your right to rectification - You have the right to ask us to rectify personal information you think is inaccurate. You also have the right to ask us to complete information you think is incomplete.
Your right to erasure - You have the right to ask us to erase your personal information in certain circumstances.
Your right to restriction of processing - You have the right to ask us to restrict the processing of your personal information in certain circumstances.
Your right to object to processing - You have the right to object to the processing of your personal information in certain circumstances.
Your right to data portability - You have the right to ask that we transfer the personal information you gave us to another organisation, or to you, in certain circumstances.
You are not required to pay any charge for exercising your rights. If you make a request, we have one month to respond to you.
Please contact us at helen@earthandetherholistics.co.uk, or 07825345910 if you wish to make a request.
THERAPIST’S RIGHTS
Please note:
How to complain
If you have any concerns about our use of your personal information, you can make a complaint to us at helen@earthandetherholistics.co.uk.
You can also complain to the ICO if you are unhappy with how we have used your data.
The ICO’s address:
Information Commissioner’s Office Wycliffe House
Water Lane, Wilmslow Cheshire
SK9 5AF
Helpline number: 0303 123 1113 ICO website: https://www.ico.org.uk
